• p.78 AI2.7 Development of Application Software. Ensure that automated functionality is developed in accordance with design specifications, development and documentation standards, QA requirements, and approval standards. Ensure that all legal and contractual aspects are identified and addressed for application software developed by third parties.
• p.86 AI4 Enable Operation and Use.
• p.98 AI7 Install and Accredit Solutions and Changes.
• p.106 DS2 Manage Third-party Services.
• p.110 DS3 Manage Performance and Capacity.
• p.114 DS4 Ensure Continuous Service.
• p.118 DS5 Ensure Systems Security.
• p.122 DS6 Identify and Allocate Costs.
• p.126 DS7 Educate and Train Users.
• p.130 DS8 Manage Service Desk and Incidents.
• p.134 DS9 Manage the Configuration.
• p.138 DS10 Manage Problems.
• p.142 DS11 Manage Data.
• p.146 DS12 Manage the Physical Environment.
• p.150 DS13 Manage Operations.
PMI. Project Management Institute. Guia PMBOK.
• 12.5 Administração de contrato
• p.137 .Monitoração do contrato
• p.138 ..Monitorar contrato
• p.139 ...Monitorar Contrato (Literatura)
• p.140 ...Criar um projeto para gestão dos serviços (Literatura)